Elegant CZ Circle Crown 925 Sterling Silver Necklace

Returns policy

• Dispatch: Within 24 Hours
• Free shipping across all products on a minimum purchase of $50.
• International delivery time - 7-10 business days
• Cash on delivery might be available
• Easy 30 days returns and exchanges

Shipping policy

Processing Time: Orders ship within 1-3 business days.

Delivery Time:

-Standard Shipping: 5-10 business days

-Express Shipping: 2-5 business days

-International Shipping: 7-20 business days

Tracking: A tracking number will be provided after shipping.

Customs & Duties: International buyers are responsible for any applicable fees.

Need help? Contact us at info@pavellia.com.

At Pavellia, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your jewelry, you can return it within 30 days from the date of receiving your order.

Return Conditions:

• The item must be in its original, unused condition, with all original packaging, tags, and labels still attached.
• The jewelry should not show any signs of wear, scratches, or damage.
• Custom-made or personalized jewelry (including engraved items) is non-returnable unless defective.

Return Process:

1. To initiate a return, please contact us at info@pavellia.com with your order number and details about the item you wish to return.
2. Once we confirm your return request, we will provide you with the instructions for sending the item back to us.
3. Please ensure that the item is securely packaged for return, using the original packaging if possible.

Refunds:

• Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the same payment method used for the original purchase.
• Please note, shipping costs are non-refundable unless the item is defective or was sent in error.

Return Shipping Costs:

• The customer is responsible for the cost of return shipping unless the item is defective or incorrect.

Exceptions:

• We are unable to accept returns on items that have been worn, damaged, or altered after delivery.
• Items purchased on sale or with significant discounts are final sale and cannot be returned.

Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at info@pavellia.com. We will arrange for a return or replacement at no additional cost.

Thank you for choosing Pavellia! We look forward to serving you.